🛠️ Common Errors & Troubleshooting

Whenever you are setting up a password, make sure you use:

• At least 8 characters —the more characters, the better
• At least one uppercase letter
• At least one numeric character
• At least one special character, e.g.,! @ # ? ]

Failing to follow these guidelines may result in the issue you are facing.

It may occur due to the following reasons:

• You already have an account on Omnihubs
• The email address you entered is invalid or has been blocked by Omnihubs

It is happening probably because of the below reasons:

• The key you are using may not be correct or have some error. Verify your key with your provider
• Your key is already in use.

It is happening probably because of the below reasons:

1. The token you are using may not be correct or have some error.
2. Your token is already in use.

It is happening probably because of the below reasons:

1. You have not allowed all the permissions required for your Facebook page. Please note that you must be an admin of the Facebook page to initiate integration.
2. You have already connected another application or bot to your Facebook page.
3. Your Facebook business page or account is disabled temporarily or permanently.

our bot may not appear due to the following reasons

1. You have exceeded your message limit on your plan
2. You have disabled your bot in the country, IP, region, the website you want to access BotPenguin.
3. There might be some typo in the script that you used to install the chat widget.
4. You have not installed the script in the right location, i.e., is the head tag.

It may occur due to the following reasons:

1. Authentication credentials such as Auth Token or API key entered incorrectly or have expired, So try reconnecting the CRM.
2. Make sure that your CRM account is working fine.
3. Make sure all the parameters fields are mapped correctly
4. Make sure you have a paid subscription to Omnihubs, and that You have not exhausted your message limit.

It may occur due to the following reasons:

1. Authentication credentials such as Auth Token or API key are entered incorrectly or have expired, So try reconnecting the CRM.
2. Make sure that your CRM account is working fine.
3. Make sure all parameter fields are mapped correctly.

It may occur due to the following reasons:

1. Your lead can be delayed for 15 min in some cases.
2. Your visitor does not qualify for the leads.

It may occur due to the following reasons:

1. Your lead can be delayed for 15 min in some cases.
2. Your visitor does not qualify for the leads.
3. You will not receive a notification until you have closed the chat session by clicking on the X button if you haven't enabled the 'Send incomplete response' option.
4. This feature is only available under the paid plan, So make sure you are not on a free plan.

Your Analytics will update at 24-hour intervals, So every time you see the analytics, it shows data since the previous day's end.

Please Note:

Currently, Analytics does not count any messages from Facebook, WhatsApp, or Telegram bot.

In the paid plan for Omnihubs, There is a Limit of 3 team members. Suppose you want to add more than three members. You can contact us to set up more than three team members at an additional cost.

Due to security reasons, a payment link is only available for a specific period.

1. If your payment link has expired, you must retry payment again by creating a new one from the payment gateway.
2. If your money is deducted and the transaction has failed, it usually returns in three business days. If not, please contact us at info@tandtglobal.net .